Support

Every message reaches the curators.

Contact

Email [email protected]. We reply as soon as we can.

For urgent issues — real-world harm or impersonation — please add URGENT to the subject line. For copyright or trademark, use our copyright report form instead. If someone posted an intimate image of you without your permission, use our image removal form.

Common questions

How do you pronounce "Atelaire"?

a-tel-AIR — like atelier, with an "air." Stress on the last syllable.

What devices does Atelaire support?

iPad and iPhone. A Mac version is planned for later. Apple Pencil is supported on iPad and recommended there, but optional — finger drawing works too.

Does it work on iPhone and Mac?

iPhone, yes — Atelaire runs on iPhone and iPad. Mac is planned for later; we'll say so here when it's ready.

How do I cancel my subscription?

On your iPhone or iPad: Settings → tap your name → Subscriptions → Atelaire → Cancel (on a Mac, use the App Store → your account). Your access continues until the end of the current billing period.

How do I delete my account?

Open Atelaire → Settings → Delete Account. This permanently removes your account, your exhibited artworks and your gallery scenes, and it can't be undone. A few records are kept without your name on them — the record that you agreed to publish a work, and evidence about any work that was taken down for a copyright or safety reason — so we can answer a later claim. The Privacy Policy (Data retention) lists exactly what stays and for how long.

Can I save or share my artwork?

Once an artwork is hanging in the Gallery, yes. Open My Studio, tap the artwork, and you can save it to your photo library at full resolution (4096 × 4096, on every plan) or share a time-lapse of how it was made.

Saved images carry the artist's signature credit. With Atelaire+ you can save without it — or leave it on, as you prefer. Time-lapse videos always carry the credit.

An artwork you haven't hung yet stays on your device. Hanging it is what puts it in front of a curator, and only a cleared artwork can leave the app — until then, enjoy it in the slideshow inside Atelaire.

I reported an artwork in the Gallery — what happens next?

Reported artwork is hidden from the Gallery right away, and stays hidden until a curator has cleared it. If the report is upheld, the artwork stays down — you can check any artwork's status in My Studio. Reports are anonymous to the creator.

My generation got blocked. Why?

Atelaire blocks prompts that risk generating trademarked characters, real persons, or content inappropriate for a general audience. See the Community Guidelines for details. You can rephrase and try again — no AI credit is used on blocked prompts.

How do AI generations work?

Atelaire sends your phrase through a moderation check, then to fal.ai's image-generation models. You get a few line underdrawings in parallel; pick one to color and draw on.

Press & partnerships

For press inquiries, app reviews, or partnership questions, email [email protected] with "Press" or "Partnership" in the subject line.